RETURNS AND REFUND - ITALIAN DECREE NO.21/2014 | DIRECTIVE 2011/83/EU
You have the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us at the following addresses: (Marsala Group S.A.S, via Torino 108, 10040 Leinì (TO) ITALY – Tel/Fax: (+39) 338-3907938 - email@example.com) of your decision to withdraw from this contract by means of an explicit statement (for example letter sent by post, fax or e-mail). For this purpose you can use the attached Return Form or any other explicit statement, we will send you a confirmation of receipt of withdrawal by fax or e-mail. In order to comply with the withdrawal period, it is sufficient for you to send us the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse you for all payments made by you to us, including delivery costs (with the exception of additional costs arising from your choice of a different type of delivery from the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such refund. The refund may be suspended until we receive the goods or until the consumer has demonstrated that he has returned the goods, whichever is earlier. Please return the goods to Marsala Group S.A.S, via Torino 108, 10040 Leinì (TO) ITALY, without undue delay and in any case within 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is respected if you return the goods before the expiration of the period of 14 days. The direct costs of returning the goods will be borne by you, in this regard we inform you of the estimated costs borne by you for europe shipping (10.00 - 50.00 Euro for packages up to 10Kg; 50.00 - 100.00 Euro for large packages) or other continents shipping (10.00 - 150 Dollars for packages up to 10Kg; 150.00 - 500.00 Dollars for large packages). You are only liable for any reduction in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of withdrawal
The Decree regulates the cases, of which the consumer must be expressly informed, in which the right of withdrawal cannot be applied to custom-made or "clearly personalized" packaging.
Date of last Revision: October 2018